Terms and Conditions
Introduction
Welcome to Klean Victoria. These Terms and Conditions (“Terms”) govern your use of our website (https://kleanvictoria.com.au/) and our cleaning services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
Services
1. Scope of Services:
Klean Victoria provides professional cleaning services to businesses in Victoria, Australia. The specific services we offer, including but not limited to office cleaning, commercial cleaning, and janitorial services, are detailed on our website.
2. Service Availability:
Our services are subject to availability, and we reserve the right to refuse service to anyone for any reason at any time. We will make every effort to accommodate your scheduling needs, but service availability may vary based on location, time, and other factors.
3. Quotes and Payments:
- Quotes: Any quotes provided by Klean Victoria are based on the information you provide and are subject to change if the scope of work changes or if additional services are required.
- Payments: Payment for services is due as specified in the invoice or agreement. We accept various forms of payment, as detailed on our website. Late payments may be subject to additional fees.
User Responsibilities
1. Accurate Information:
You agree to provide accurate, current, and complete information when requesting our services or interacting with our website. You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account.
2. Compliance with Laws:
You agree to use our website and services in compliance with all applicable laws, regulations, and these Terms. You shall not use our services for any illegal or unauthorized purpose.
3. Property Access:
To provide our cleaning services, you agree to grant us access to the necessary areas of your property at the scheduled time. You are responsible for securing or removing any valuable or personal items prior to our arrival.
Cancellations and Rescheduling
1. Cancellations:
If you need to cancel or reschedule a service, please notify us as soon as possible. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee, as detailed in your service agreement or invoice.
2. Rescheduling:
We will make every effort to accommodate your rescheduling requests, but we cannot guarantee availability. If we need to reschedule a service, we will notify you as soon as possible and arrange an alternative time.
Limitation of Liability
1. No Warranty:
Klean Victoria provides its services on an “as is” and “as available” basis, without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
2. Limitation of Liability:
To the maximum extent permitted by law, Klean Victoria shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website or services, including but not limited to damages for loss of profits, data, or other intangibles.
3. Indemnification:
You agree to indemnify and hold harmless Klean Victoria, its employees, contractors, and affiliates from any claims, damages, or expenses arising out of your use of our website or services, your violation of these Terms, or your violation of any third-party rights.
Intellectual Property
1. Website Content:
All content on the Klean Victoria website, including text, graphics, logos, and images, is the property of Klean Victoria or its content suppliers and is protected by Australian and international copyright laws.
2. Trademarks:
The Klean Victoria name, logo, and related marks are trademarks of Klean Victoria. You may not use these trademarks without our prior written consent.
Governing Law
These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Changes to These Terms
Klean Victoria reserves the right to modify these Terms at any time. We will notify you of any significant changes by posting the updated Terms on this page with a revised date. Your continued use of our website or services after any changes indicates your acceptance of the new Terms.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Klean Victoria
Email: info@kleanvictoria.com.au
Website: https://kleanvictoria.com.au/
Thank you for choosing Klean Victoria. We appreciate your business and look forward to serving you.